FAQs

You’ve got questions? We’ve got answers. Check out the FAQs list below for answers to questions not found on our website.

GENERAL QUESTIONS

Ready to co-create? Simply purchase the Super Project or Super Mission prefer from our Creative Services. An email will be sent once payment is made for any content needed for a successful project.

For your convenience, we accept payments via Paypal for Business, Quickbooks, and Square.  Unpaid invoices are canceled within 24 hours.

Turnaround times are varied depending on Super Project or Super Mission purchased. Please review the description of your service for the specific turnaround time. Need it quicker than the normal turnaround time? Please note, we do offer a Design Rush Upgrade service for an additional fee.

Keltech Designs offers worldwide shipping. Our print products are shipped via USPS Priority Mail or UPS depending on destination. Shipping can take up to 5 business days after print production is completed. All print products with final design approval before 3PM CST are shipped the same business day. All print products approved after 3:00PM CST are shipped the following business day. Tracking numbers will be provided along with your order.

Please consider your purchase. All deposits are NON-REFUNDABLE which is why Keltech Designs offers unlimited revisions with select creative services. Due to the intricate detail and time invested in the creative products sold by Keltech Designs, an order cannot be cancelled or modified once it has been approved by the Client and has been sent into print production. 

Keltech Designs maintains the right to cancel an order after 30 days of no activity.

Alternatively, any miscommunication that occurs from the Client to RockDesign during the quoting process will not qualify the order for cancellation or a refund. If any changes are made to an order, it will be viewed as a secondary order and will not qualify as a reprint.

KD ACCOUNT QUESTIONS

OUR CREATIVE SUPERHEROES ARE STANDING BY TO CO-CREATE WITH YOU.

1-888-647-6441

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